Frequently Asked Questions (FAQ's)

Welcome to the Frequently Asked Questions (FAQ) page of Dahotre Arts.

This page is designed to provide quick answers to the most common questions about our products, ordering process, shipping, payments, returns, and customer support. Whether you're purchasing a handcrafted Ganapati Makhar, Aasan, or festive decoration for the first time or you're a returning customer, you'll find helpful information here to make your shopping experience smooth and hassle-free.

If you can't find the answer you're looking for, our customer support team is always happy.

1. What products does Dahotre Arts offer?

We specialize in beautifully handcrafted Ganapati Makhars, Aasans, Decorative Backdrops, Festival Decorations, and other artistic accessories designed to enhance your Ganesh festival celebrations.

2. Are your products available in different sizes?

Yes. Most of our products are available in various sizes to accommodate different Ganapati idol dimensions. You can select the size that best suits your requirements from the available options.

3. Are your products eco-friendly?

Absolutely! We use eco-friendly materials and colors in the manufacturing of our products wherever possible, ensuring a beautiful celebration while being mindful of the environment.

4. Are the products handcrafted?

Yes. Every Dahotre Arts product is carefully handcrafted by skilled artisans with attention to detail, making each piece unique and artistically crafted.

5. Are the electronic components tested before shipping?

Yes. Every electronic component, including LED lights, LED adapters, waterfall motors, and other electrical accessories, is thoroughly tested before packing to ensure it is in proper working condition.

6. What if an electronic component stops working after delivery?

Although all electronic components are tested before dispatch, issues can occasionally occur due to handling, transportation, or usage. Replacement components can be provided at applicable charges. Please contact our customer support team for assistance.

7. Is every product inspected before shipping?

Yes. Every product undergoes a quality inspection before it is carefully packed and dispatched to ensure you receive it in excellent condition.

8. How are the products packed?

All products are securely packed in protective box packaging to minimize the risk of damage during transit.

9. Can I customize a Makhar or decoration?

Customization may be available for selected products depending on design, size, and availability. Please contact us before placing your order to discuss your requirements.

10. How long does shipping take?

Orders are generally processed within 1–3 business days. Delivery times vary based on your location and the courier service.

11. How can I track my order?

Once your order has been shipped, you will receive a tracking number via Email or SMS. You can also visit our Track Your Order page or contact our support team for assistance.

12. What payment methods do you accept?

We accept secure online payments through:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • WalletsOther payment methods available during checkout

13. Can I cancel my order?

Orders can usually be cancelled before dispatch. Once an order has been shipped, cancellations may not be possible.

14. What should I do if I receive a damaged product?

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. Our team will review the issue and assist you accordingly.

15. Why might my product look slightly different from the photos?

Since many of our products are handcrafted, slight variations in color, texture, or finishing may occur. These minor differences are a natural part of handmade craftsmanship and make each product unique.

16. Do you deliver across India?

Yes. Dahotre Arts delivers to most serviceable locations across India through trusted courier partners.

17. How can I contact Dahotre Arts?

If you have any questions, feel free to reach out to us:

📞 Contact Person: Sanket Dahotre
📱 Mobile: +91 9834317366
📧 Email: sachindahotre2017@gmail.com

Our team will be happy to assist you with product inquiries, orders, shipping, and after-sales support.